About the role

As warehouse IT specialist, you will have accountability to help us maintain networks, security camera system, badge system, alarm system, printers, desktops & laptops and IT assets. A successful candidate should have some experience in IT project coordination and a solid technical background, together with good organizational and analytical abilities.

Responsibilities:

• Set up and maintain IT infrastructure in terms of WAN/LAN network, Access Point, MDF/IDF, video conference, security camera, warehouse badge/alarm system etc.
• Provide daily IT support for warehouse operations, including network, desktop/server, barcode & Wi-Fi printer, scanner, touch screen, PDA, UPS, other IT equipment and warehouse management system, etc.
• Maintain all IT equipment in good working condition.
• Install, configure & troubleshoot desktop/PC operating system, hardware, software and app, video conference, printer, etc., and support employee onboard/offboard.
• Manage IT equipment inventory, IT assets and user access privilege.
• Build and maintain warehouse automation system related IT server, storage and applications if needed.
• Write SOP, user manual documents, provide IT training to end users.
• Local implementation of HQ projects.
• Other projects or tasks assigned by warehouse Operations Manager/Director.

Qualifications:

• 3 years of relevant work experience in IT support.
• Excellent network skills such as managing IT server room, network switch/firewall.
• Experienced computer troubleshooting skills (windows 10, mac OS & Linux OS).
• Possess good analytical, troubleshooting, and problem-solving skills.
• Well known security camera system & badge system.
• Nimble and patient with good communication skills.
• Warehouse related IT support experience is preferred.

Company Benefits:

• Comprehensive health insurance package, including medical, dental, and vision
• 401k
• Annual bonus plan
• Vacation and holiday time off
• Monthly mobile stipend
• Monthly Weee! Points credit
• A valuable opportunity to grow into your dream role by contributing to a venture-backed startup in a high-growth stage
• Thoughtful, talented, and supportive coworkers and leadership team

Compensation Range

• The US base salary range for this full-time position is $70,000- $78,000
• This role may be eligible for discretionary bonuses, incentives, and benefits
• Our salary contents are determined by role, level, and location

The range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience, and work locations. Your recruiter can share more about the specific salary range during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements.